Benefits of ISO 9001:2000
What can you expect in return for your investment in an ISO 9001:2000 Quality Management System (QMS)?
Feedback from ISO 9001:2000 Registered companies shows what you can expect as the payoff from all of your hard work.

Because of the responsibilities called out in the ISO 9001:2000 Standard, organizations often see an increased involvement of top management with regards to the Quality Management System.

This starts with the setting of the Quality Policy and Quality Goals and Objectives. It continues with Management Review looking at data from the QMS, and taking actions to make sure that Quality Goals are met, new Goals are set, and continual improvement is achieved.

With the QMS in place and working for you, the organization is focused towards the Quality Goals. Management is provided with data on a continual basis and able to see progress or lack of progress towards goals and take appropriate action. The organized, scheduled process of conducting Management Review ensures that this evaluation takes place. It provides the mechanism of reviewing goals and performance against goals on a scheduled basis, and for taking action based on the evaluation.

Increased productivity results from the initial evaluation and improvement of processes that occurs during the implementation process and from improved training and qualification of employees. Better documentation or control of processes leads to consistency in performance, and less scrap and rework. Managers experience fewer late night troubleshooting calls; employees have more information for troubleshooting problems on their own.

Customer satisfaction increases are seen as Goals and Objectives take the customer needs into account. Customer needs are better understood as customer feedback is sought, received and analyzed. Goals and objectives are adjusted based on the information and the organization becomes more customer driven.

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