Rap Cti
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Product Overview
Key Features
RAP CTI is designed for quick installation and deployment that enables Contact Centers to become CTI functional in as little as one business day.
Business Benefits of RAP CTI :
* Improve response time to callers
o Screen pop in milliseconds
o Business data triggered by CTI
+ Agents can complete more calls
* Increase operational efficiency
o Agent does not have to validate customer
o Real time and historical monitoring
+ Supervisors can monitor agents real time and ensure quality is maintained
o Business data based reports
* Reduce or eliminate hold time
* Reduce call length
* Handle more calls with the same set of agents
* Enhance customer experience thus reducing call abandonment and attrition
* Reduce agent training cycle and reduce deployment time
Business Benefits of RAP CTI :
* Improve response time to callers
o Screen pop in milliseconds
o Business data triggered by CTI
+ Agents can complete more calls
* Increase operational efficiency
o Agent does not have to validate customer
o Real time and historical monitoring
+ Supervisors can monitor agents real time and ensure quality is maintained
o Business data based reports
* Reduce or eliminate hold time
* Reduce call length
* Handle more calls with the same set of agents
* Enhance customer experience thus reducing call abandonment and attrition
* Reduce agent training cycle and reduce deployment time
Company Details
Acqueon Technologies Inc., Established in 2006 at Chester in New Jersy, is a leading service provider of Software Design in United States. Acqueon Technologies Inc. is one of Trade India's verified and trusted names for listed services. With extensive experience in the field of Software Design, Acqueon Technologies Inc. has made a reputed name for itself in the market with satisfactory Acqueon iQ, CTI SDK For Cisco Unified CX, IAssist For Avaya Voice Portal, etc.
Focusing on a customer-centric approach, Acqueon Technologies Inc. has a pan-India presence and caters to a huge consumer base throughout the country. Get Software Design from Acqueon Technologies Inc. at Trade India quality-assured services.
Focusing on a customer-centric approach, Acqueon Technologies Inc. has a pan-India presence and caters to a huge consumer base throughout the country. Get Software Design from Acqueon Technologies Inc. at Trade India quality-assured services.
Business Type
Service Provider
Establishment
2006
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Seller Details
Chester, New Jersy
Executive - Inside Sales
Mr. Harish K
Address
100, Overlook Center, 2nd Floor, Chester, New Jersy, 08540, United States
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