Value Added It Services

Value Added IT services Sidhi InfoTech IT Services Offering comprises Six broad domains: IT Services, Data Networking (Active & Passive), High Availability (Storage & High-end Solutions), Consulting & Enterprise Management based on ITIL best practices, Contracts (Projects, Contracts) and Managed Services (Outsourcing).IT Service OfferingsThe Compute, or Wintel, services has been, traditionally, the strength at Sidhi InfoTech which collaborates with major hardware and software vendors like HP, IBM, Microsoft, Novell, etc. Our Wintel services involve installations, implementations and projects based on Operating Systems, Platform Migrations, Value Added Services and Integration of tools on the IT infrastructure along with applications.InstallationsAll Equipment supplied against the requirement comes along with Installation services. These installations are for products that are configured on smaller networks or as stand-alone equipment at the customer premises. The scope of work in this service may or may not be validated prior to installation since the ownership of the design lies with the customer. However, care is taken to ensure that the installation is done with a defined flow as recommended by the vendor documentation and Sidhi InfoTech process flow.ImplementationsRequirements based on customers' existing IT infrastructure or based on their corporate standards generally fall in this category. The standards are discussed and understood on the design, the scope of work and the deliverables. The implementations are carried out as per the set standards and policies. The testing, user acceptance, is jointly done with the customer. The documentation is provided and amended accordingly, subsequent to the sign-off.Projects & ConsultancyThe major strength at Sidhi InfoTech has been the projects and consultancy. The projects involve pre-sales, solution design, scope of work, deliverables, vendor management, roles & responsibilities, documentation and project sign-off. The turnkey projects, on the other hand, involve implementation of products and technologies based on a combination of the five domains. Sidhi InfoTech possesses the required skills set in order to accomplish the milestone project methodologies and project plans.The Consultancy on projects involves preparing RFQs, RFPs or RFIs, measuring performances, defining IT policies, and defining roles & responsibilities for the IT requirements and department.Value Added ServicesValue Added Services offered by Sidhi InfoTech facilitate better IT resource utilization, deployment of mailing, faxing solutions, centralized computing, performance enhancements, system audits, quality controls and relocation services.Applications/OS IntegrationSystem Management, Network Management, Desktop Management, Database Management, Shared Services and Managed Services are tools that get integrated with Operating Systems and Applications. Our trained and certified personnel and our partnership with the industry leaders such as CA, IBM and HP give us the edge, with excellent reference sites for vouch safement.Data NetworkingOne of our support functions involves Data Networking that involves both Active and Passive requirements. The Passive requirements cover structured cabling based on the industry standards on networking topologies. On the Active products, the industry leaders such as Cisco, HP Procurve, Foundry, 3Com have been our principals with multiple deployments and reference sites. All projects carried out on Passive requirements are certified against the principal certifications for lifelong warranty.We also provide detailed procedural documents for implementing such projects. These documents include administrative procedures, architectural design, product choices, roles and responsibilities, and support agreements.High AvailabilitySidhi InfoTech has a reasonably large presence on the high availability solutions such as SANs, Clusters, Mainframes, Disaster Recovery, Business Continuity and Backup implementations. Sidhi InfoTech represents vendors such as HP, IBM, Veritas, CA, CITRIX and Microsoft for implementing high-end solutions. The Customer Services Group at Sidhi Infotech provides the engineering strength via more than 20 trained and certified technical personnel.Consulting and Enterprise ManagementAs part of the Enterprise Management, Sidhi InfoTech provides IT governance consulting via their certified consultants and partner alliances, based on industry frameworks and ITIL best practices. Sidhi InfoTech, in partnership with CA and HP, has implemented solutions on Monitoring and Managing of Systems and Networks, which is imperative and key to the efficient working of the IT infrastructure. Performance agents are deployed on critical servers and devices for sending critical alerts on various performance counters and thresholds. Managed Services contracts are signed for proactive maintenance of systems and networks. The solution is configured with escalation mechanism by means of email alerts or SMS alerts, depending on the criticality of the problem.ContractsSidhi InfoTech is a Systems Integrator and a Service Provider company. All the above services can be further ensured by means of contracts. The Annual Maintenance Contracts, Facilities Management and Support Incident Packs Contracts are services that ensure the smooth functioning of the IT infrastructure at the customer site. Sidhi InfoTech has a large database of satisfied contract customers with a mix of products and technologies. These contracts are covered against flexible Services Level Agreements.Managed ServicesManaged IT Services has been the buzz word of late with the recent development spur in India on all fronts, with most of the organizations growing, relocating or expanding into this region. The need for IT as the first tool to start their business has become imperative. Sidhi InfoTech provides managed services in the form of Functional Outsourcing, Total Outsourcing, Remote Services and Hosting Services. This service enables the client to make OPEX investments, all the while letting them focus on growing their businesses. As for the already established organizations, they avail of these services to keep pace with the ever-evolving technologies, solutions and support - the bigger reason being to keep away from the overheads of HR, trainings, retention, administration and certifications.Support StrengthWith strategic alliances with most of the predominant principals, Sidhi InfoTech is committed to the client and principal to always have trained and certified resources to cater to the complex IT setup of the client. The support team comprises more than 20 technical resources across technology horizontals on Data * Network Security, Data Centre Infrastructure & Structured Cabling.